How to create a salesforce certificate signing request

Salesforce certificate signing request: Salesforce, as a leading customer relationship management (CRM) platform, prioritizes security. One crucial aspect of securing your Salesforce instance is generating a Certificate Signing Request (CSR). In this blog post, we’ll provide you with a step-by-step guide on creating a Salesforce CSR, along with external resources and answers to frequently asked questions (FAQs) to ensure a smooth certification process.

“How do I create a Salesforce Certificate Signing Request for enhanced security?”

“Follow our step-by-step guide to generate a Salesforce Certificate Signing Request (CSR) for SSL/TLS certificates. Secure your data transmission, protect sensitive information, and build trust with users through a seamless certification process.”

What is Salesforce Certificate Signing Request

A Salesforce Certificate Signing Request (CSR) is a crucial component in securing data transmission within the Salesforce platform. It is a cryptographic file generated by Salesforce administrators to request a digital certificate from a Certificate Authority (CA). This certificate authenticates the identity of the Salesforce instance and enables secure, encrypted communication between users and the platform. The CSR includes essential information such as the organization’s details, domain name, and public key, forming the foundation for obtaining a trusted SSL/TLS certificate. This process ensures data integrity, confidentiality, and builds trust with users interacting with the Salesforce instance.

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Why Do You Need a Salesforce certificate signing request ?

A CSR is required when obtaining an SSL/TLS certificate for your Salesforce domain. This certificate secures data transmission between users and Salesforce, protecting sensitive information and building trust with your clients.

Step-by-Step Guide: Creating a Salesforce certificate signing request

Step 1: Log in to Your Salesforce Instance

  1. Navigate to your Salesforce instance and log in with your credentials.
  2. Access the Setup menu by clicking on the gear icon in the top-right corner.

Step 2: Generate a New Certificate and Key Pair

  1. In Setup, enter “Certificate and Key Management” in the Quick Find box.
  2. Select “Create Self-Signed Certificate.”
  3. Fill in the necessary details, including a unique label and key size.
  4. Click “Save.”

Step 3: Create a Certificate Signing Request (CSR)

  1. In Certificate and Key Management, select the certificate you just created.
  2. Click on “Create Certificate Signing Request.”
  3. Enter your organization details, including common name, organization name, and country.
  4. Click “Save.”

Step 4: Download the CSR

  1. Locate the newly created CSR under the certificate details.
  2. Click on “Download Certificate Signing Request.”
  3. Save the CSR file to a secure location.

Step 5: Submit CSR to a Certificate Authority (CA)

  1. Choose a trusted Certificate Authority for your SSL/TLS certificate.
  2. Submit the CSR to the CA during the certificate purchase process.
  3. Follow the CA’s instructions to verify your domain ownership.

Step 6: Install the Certificate in Salesforce

  1. Once you receive the signed certificate from the CA, return to Certificate and Key Management in Salesforce.
  2. Select the certificate you created earlier.
  3. Click on “Install CA-Signed Certificate.”
  4. Upload the signed certificate file.

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External Links and FAQs:

External Links:

  1. Salesforce Certificate and Key Management Documentation
  2. Salesforce Trust and Compliance Documentation

Frequently Asked Questions (FAQs):

Q1: Can I use a self-signed certificate instead of obtaining one from a CA?

  • While Salesforce supports self-signed certificates, using a CA-signed certificate enhances security and builds trust with users.

Q2: How often should I renew my SSL/TLS certificate for Salesforce?

  • SSL/TLS certificates typically have a validity period of one to three years. Renew your certificate before it expires to avoid disruptions in service.

Q3: What is the role of the Certificate Authority in the CSR process?

  • The Certificate Authority verifies your identity and domain ownership before signing your CSR. This ensures that the certificate is issued to the rightful owner.

Q4: Can I use a wildcard certificate for Salesforce?

  • Yes, Salesforce supports wildcard certificates, allowing you to secure multiple subdomains with a single certificate.

Q5: What measures should I take to secure the private key associated with the CSR?

  • Safeguard the private key by storing it in a secure location with restricted access. Regularly audit and update key access controls.


Creating a Salesforce Certificate Signing Request is a crucial step in securing your Salesforce instance. By following our step-by-step guide and referring to external resources and FAQs, you’ll be well-equipped to navigate the certification process seamlessly. Prioritize security, build trust with your users, and ensure the confidentiality of your Salesforce data.