How to enable einstein activity capture

Enable einstein activity capture: In the fast-paced world of sales, optimizing productivity and enhancing customer engagement are critical objectives for organizations. Salesforce Einstein Activity Capture emerges as a valuable solution, seamlessly integrating with Salesforce to automate activity tracking and provide a unified view of customer interactions. In this comprehensive guide, we will delve into the step-by-step process of enabling Einstein Activity Capture, exploring its benefits, external resources, and addressing frequently asked questions to ensure a successful implementation.

Understanding the Significance of Einstein Activity Capture:

What is Einstein Activity Capture?

Einstein Activity Capture is an intelligent feature within the Salesforce ecosystem designed to streamline the tracking of customer interactions, emails, and events. By automating these processes, it offers sales teams a unified and comprehensive view of customer engagement, empowering them with valuable insights to make informed decisions.

Step-by-Step Guide to Enable Einstein Activity Capture:

Step 1: Access Setup in Salesforce

Salesforce’s Setup page is the gateway to configuring and customizing various features. Begin by logging into Salesforce and navigating to the Setup page.

Step 2: Enable Einstein Activity Capture

  1. Navigate to Einstein Activity Capture:
    • In the Setup page, use the Quick Find box to search for “Einstein Activity Capture” and select the corresponding option.
  2. Enable the Feature:
    • Access the Einstein Activity Capture settings and enable the feature for your entire organization.
  3. Configure Email Services:
    • Configure email services for the supported email applications, such as Microsoft 365 or Google Workspace, ensuring seamless integration.
  4. Activate for Users:
    • Activate Einstein Activity Capture for specific users or profiles based on organizational needs, initiating automated activity tracking.

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Step 3: Configure Email Application Integration

  1. Choose Supported Email Application:
    • Select the supported email application (Microsoft 365 or Google Workspace) and follow the integration instructions provided.
  2. Authorize Access:
    • Authorize Einstein Activity Capture to access and integrate with the chosen email application, ensuring a secure connection.
  3. Map Email Fields:
    • Map email fields between Salesforce and the integrated email application for accurate synchronization of data.

Step 4: Verify and Monitor

  1. Verify Data Synchronization:
    • Validate that emails and events are being synchronized accurately between Salesforce and the integrated email application.
  2. Monitor Activity Timeline:
    • Keep a close eye on the Activity Timeline within Salesforce to ensure that all tracked activities are reflected in real-time.

Benefits of Enabling Einstein Activity Capture:

  1. Automated Activity Tracking:
    • Say goodbye to manual data entry as Einstein Activity Capture automates the tracking of customer interactions, emails, and events.
  2. Unified Customer View:
    • Gain a holistic and unified view of customer engagement, allowing sales teams to understand and respond effectively to customer interactions.
  3. Enhanced Productivity:
    • Streamline communication workflows, saving valuable time for sales teams to focus on high-impact activities and strategic initiatives.
  4. Data-Driven Insights:
    • Leverage data-driven insights to make informed decisions, tailor engagement strategies, and drive positive outcomes.

External Resources:

  1. Salesforce Einstein Activity Capture Documentation: Dive into the official documentation for a comprehensive understanding of Einstein Activity Capture features and functionalities.
  2. Salesforce Trailhead Module – Einstein Activity Capture: Engage in interactive learning on Salesforce Trailhead to enhance your proficiency in utilizing Einstein Activity Capture effectively.


Frequently Asked Questions (FAQs):

Q1: Which email applications are supported by Einstein Activity Capture?

Einstein Activity Capture currently supports integration with Microsoft 365 and Google Workspace, ensuring flexibility for users.

Q2: Can Einstein Activity Capture be customized for specific user profiles?

Yes, administrators have the flexibility to activate Einstein Activity Capture for specific users or profiles based on organizational needs and roles.

Q3: How often does Einstein Activity Capture synchronize data between Salesforce and email applications?

Data synchronization occurs in near real-time, ensuring that users have access to the most up-to-date information on customer interactions.


Enabling Salesforce Einstein Activity Capture is a strategic move for organizations seeking to optimize sales productivity and gain deeper insights into customer interactions. This comprehensive guide, supplemented with external resources and FAQs, provides organizations with the knowledge and confidence to implement Einstein Activity Capture successfully. By harnessing the capabilities of Einstein Activity Capture, organizations can elevate their sales processes, improve customer engagement, and achieve lasting success in the competitive business landscape.