How do you integrate Jira with Salesforce using the Jira Salesforce plugin

Integrating Jira, a popular project management tool, with Salesforce, a leading CRM platform, can streamline workflows, improve collaboration, and enhance productivity for teams across various departments. In this comprehensive guide, we’ll explore how to set up and utilize the Jira Salesforce plugin, its benefits, integration capabilities, and address common questions to help you maximize its potential for your organization.

Salesforce and Jira are both popular software platforms used by businesses to manage different aspects of their operations.

Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage customer interactions, sales processes, marketing campaigns, and customer service operations. It provides tools for lead management, opportunity tracking, account management, and analytics, allowing organizations to better understand and engage with their customers.

Jira, on the other hand, is a project management tool developed by Atlassian. It is widely used by software development teams to plan, track, and manage their projects, issues, and tasks. Jira offers features such as issue tracking, agile project management, customizable workflows, and real-time collaboration, making it an essential tool for teams working on software development projects.

While Salesforce focuses on customer-centric activities and relationship management, Jira is geared towards project management and software development. However, organizations can integrate these platforms using plugins or third-party solutions to streamline workflows, improve collaboration, and achieve better visibility across customer-related activities and project management tasks.

Understanding the Jira Salesforce Plugin:

The Jira Salesforce plugin facilitates seamless integration between Jira and Salesforce, allowing users to create, view, and update Jira issues directly within Salesforce records. This integration enhances visibility and collaboration between sales, support, and development teams, enabling them to work more efficiently and effectively.

Setting Up the Jira Salesforce Plugin:

To set up the Jira Salesforce plugin, follow these steps:

  1. Install the Plugin: Navigate to the Salesforce AppExchange and install the Jira Salesforce plugin.
  2. Configure Integration: Configure the plugin settings to connect your Jira instance with Salesforce, specifying the Jira project and issue types to be synchronized with Salesforce records.
  3. Mapping Fields: Map Salesforce fields to corresponding Jira issue fields to ensure seamless data synchronization and consistency between the two platforms.
  4. Testing Integration: Test the integration by creating or updating Salesforce records and verifying that changes are reflected in Jira and vice versa.
  5. User Training: Provide training to users on how to use the plugin effectively, including creating and updating Jira issues from within Salesforce records.

Benefits of the Jira Salesforce Plugin:

Integrating Jira with Salesforce offers numerous benefits for organizations:

  1. Streamlined Workflows: The plugin streamlines workflows by enabling users to create and manage Jira issues directly within Salesforce, eliminating the need to switch between multiple platforms.
  2. Improved Collaboration: Integration fosters collaboration between sales, support, and development teams by providing visibility into project status and enabling seamless communication and updates.
  3. Enhanced Productivity: Users can work more efficiently with real-time access to project information, reducing time spent on manual data entry and communication overhead.
  4. Better Decision-Making: The integration provides stakeholders with comprehensive insights into project progress and status, facilitating informed decision-making and resource allocation.


Q: Can the Jira Salesforce plugin synchronize custom fields?

Yes, the plugin supports synchronization of custom fields between Jira and Salesforce, allowing organizations to tailor the integration to their specific requirements.

Q: Is the Jira Salesforce plugin compatible with all Salesforce editions?

The plugin is compatible with most Salesforce editions, including Professional, Enterprise, and Unlimited editions. However, it may require additional configuration or customization depending on your organization’s needs.

Q: Can the plugin synchronize attachments and comments between Jira and Salesforce?

Yes, the plugin supports synchronization of attachments and comments, ensuring that all relevant information is accessible within both platforms.


Integrating Jira with Salesforce using the Jira Salesforce plugin offers organizations a powerful solution to streamline workflows, improve collaboration, and enhance productivity across teams. By following the steps outlined in this guide and leveraging the benefits of integration, organizations can unlock the full potential of Jira and Salesforce to drive business success.

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With the Jira Salesforce plugin, organizations can seamlessly integrate project management and CRM functionalities, fostering collaboration, enhancing productivity, and driving better business outcomes.