What is Salesforce Shield Encryption

Salesforce Shield Encryption offers robust encryption capabilities to protect sensitive data within the Salesforce platform. This comprehensive guide explores the features of Salesforce Shield Encryption, its use cases, and provides answers to frequently asked questions, along with relevant external resources.

Understanding Salesforce Shield Encryption

What is Salesforce Shield Encryption?

Salesforce Shield Encryption is a suite of features that provides additional security layers to safeguard data stored within Salesforce. It includes encryption of data at rest, data in transit, and field-level encryption, ensuring that sensitive information remains protected from unauthorized access.

Key Features of Salesforce Shield Encryption

  1. Platform Encryption: Encrypts data at rest to prevent unauthorized access to sensitive information stored in Salesforce databases.
  2. Field-Level Encryption: Allows granular control over which fields are encrypted, ensuring that only authorized users can access decrypted data.
  3. Encryption Key Management: Manages encryption keys securely, enabling organizations to maintain control over encryption and decryption processes.
  4. Data Masking: Masks sensitive data in Salesforce user interfaces and reports, providing an additional layer of protection against unauthorized viewing.
  5. Event Monitoring: Monitors and logs events related to data access and encryption activities for audit and compliance purposes.

Use Cases of Salesforce Shield Encryption

1. Compliance Requirements

Organizations operating in regulated industries such as healthcare, finance, and government can use Salesforce Shield Encryption to meet compliance standards such as HIPAA, GDPR, and CCPA by ensuring the protection of sensitive data.

2. Customer Data Protection

Salesforce Shield Encryption helps organizations protect customer data such as Personally Identifiable Information (PII), financial records, and intellectual property, maintaining customer trust and loyalty.

3. Secure Collaboration

By encrypting data at rest and in transit, Salesforce Shield Encryption enables secure collaboration among users, partners, and customers without compromising data security.

4. Field-Level Security

Field-level encryption allows organizations to encrypt specific fields containing sensitive data, ensuring that only authorized users with the appropriate encryption keys can access decrypted information.

Integrating Salesforce Shield Encryption

Implementation Steps:

  1. Assess Data Sensitivity: Identify sensitive data fields and determine encryption requirements based on regulatory compliance and organizational policies.
  2. Enable Platform Encryption: Configure Salesforce Shield Encryption settings to encrypt data at rest, ensuring that sensitive information is protected from unauthorized access.
  3. Define Field Encryption Policies: Implement field-level encryption for specific data fields containing sensitive information, providing additional security controls at the field level.
  4. Manage Encryption Keys: Securely manage encryption keys using Salesforce Key Management, ensuring that encryption and decryption processes are performed securely and efficiently.
  5. Monitor and Audit: Enable event monitoring to track data access and encryption activities, allowing organizations to monitor compliance and identify potential security incidents.

External Resources

  1. Salesforce Shield Encryption Documentation
  2. Salesforce Trailhead Module: Get Started with Platform Encryption

Frequently Asked Questions (FAQs)

Q1: What types of data can be encrypted with Salesforce Shield Encryption?

  • A1: Salesforce Shield Encryption can encrypt various types of data, including standard and custom fields, attachments, and files stored within Salesforce.

Q2: How does Salesforce Shield Encryption affect performance?

  • A2: While encryption may slightly impact performance, Salesforce Shield Encryption is designed to minimize performance overhead through efficient encryption algorithms and optimization techniques.

Q3: Can encrypted data be searched or queried within Salesforce?

  • A3: Yes, Salesforce Shield Encryption allows searching and querying of encrypted data, with the ability to perform operations such as filtering, sorting, and reporting on encrypted fields.

Q4: Does Salesforce Shield Encryption support integration with external systems?

  • A4: Yes, Salesforce Shield Encryption supports integration with external systems through APIs, allowing secure exchange of encrypted data between Salesforce and external applications.

Q5: How are encryption keys managed in Salesforce Shield Encryption?

  • A5: Encryption keys are managed securely using Salesforce Key Management, which provides key lifecycle management, rotation, and access control capabilities.

Q6: Is Salesforce Shield Encryption available for all Salesforce editions?

  • A6: Salesforce Shield Encryption is available as an add-on feature for certain Salesforce editions, including Enterprise, Unlimited, and Performance editions.


Salesforce Shield Encryption offers robust encryption capabilities to protect sensitive data within the Salesforce platform, enabling organizations to comply with regulatory requirements, protect customer data, and enhance data security. By implementing Salesforce Shield Encryption and following best practices, organizations can strengthen their data protection measures and build trust with customers, partners, and stakeholders.