Salesforce Classic vs Lightning Experience which is best for Optimal UI Selection

Salesforce Classic vs Lightning Experience: Salesforce offers two distinct user interfaces: Classic and Lightning Experience. Each interface comes with its own set of features, benefits, and limitations. In this comprehensive guide, we’ll delve into the differences between Salesforce Classic and Lightning Experience, provide a detailed comparison table, explore use cases, offer external resources for further learning, and address frequently asked questions to help you make an informed decision for your organization.

Understanding Salesforce Classic and Lightning Experience

Salesforce Classic:

  • Traditional user interface with a tab-based layout.
  • Horizontal navigation tabs and sub-tabs for accessing different functionalities.
  • Standard page layouts with limited customization options.
  • Widely used by organizations before the introduction of Lightning Experience.

Lightning Experience:

  • Modern user interface with a dynamic and customizable home page.
  • Vertical navigation menu for streamlined access to features and functionalities.
  • Dynamic page layouts and enhanced customization options using Lightning App Builder.
  • Introduced as the next-generation user interface with improved performance and user experience.

Comparison Table: Salesforce Classic vs Lightning Experience

Features Salesforce Classic Lightning Experience
User Interface Traditional, tab-based layout Modern, dynamic interface with customizable home page
Navigation Horizontal tabs and sub-tabs Vertical navigation menu with customizable shortcuts
Record Pages Standard layouts, limited customization options Dynamic page layouts, flexible customization options
Performance Can be slower due to older technology Generally faster performance with improved UI/UX
Integration Limited integration capabilities Enhanced integration with third-party apps and tools
Customization Limited customization options Extensive customization options with App Builder
Mobile Experience Limited mobile responsiveness Optimized for mobile devices with Salesforce1 app

Use Cases: When to Use Salesforce Classic or Lightning Experience

  1. Sales Team Efficiency:
    • Lightning Experience offers a modern interface with productivity-boosting features such as Kanban view and customizable dashboards, making it ideal for sales teams looking to streamline their workflows.
  2. Service Excellence:
    • Lightning Experience provides enhanced case management capabilities, including Lightning Service Console, macros, and enhanced productivity tools, making it suitable for service teams focused on delivering exceptional customer support.
  3. Marketing Effectiveness:
    • Lightning Experience offers customizable campaign management features, improved lead conversion processes, and advanced analytics capabilities, making it a preferred choice for marketing teams looking to drive campaign effectiveness and ROI.
  4. Executive Insights:
    • Lightning Experience provides customizable dashboards, interactive reports, and real-time insights, empowering executives with actionable data and analytics for strategic decision-making.

Salesforce Classic vs Lightning Experience

Pros of Salesforce Classic:

  1. Familiarity: Salesforce Classic has been around for years, making it familiar to longtime users who may find comfort in its tab-based layout and navigation structure.
  2. Stability: With its established presence in the Salesforce ecosystem, Salesforce Classic is known for its stability and reliability, having undergone years of refinement and optimization.
  3. Wide Adoption: Many organizations have already implemented Salesforce Classic, making it the default choice for users who are accustomed to its interface and functionalities.

Cons of Salesforce Classic:

  1. Limited Customization: Salesforce Classic offers limited customization options compared to Lightning Experience, restricting users from tailoring the interface to their specific needs and preferences.
  2. Slower Performance: Due to its older technology stack, Salesforce Classic may experience slower performance, especially when dealing with large datasets or complex processes.
  3. Outdated UI: The interface of Salesforce Classic may feel outdated compared to modern web applications, potentially impacting user engagement and satisfaction.

Pros of Lightning Experience:

  1. Modern Interface: Lightning Experience boasts a modern and intuitive interface with dynamic features, providing users with a more visually appealing and user-friendly experience.
  2. Enhanced Customization: Lightning Experience offers extensive customization options, allowing users to create personalized dashboards, record pages, and apps to suit their unique workflows and preferences.
  3. Improved Productivity: With its streamlined navigation, interactive components, and productivity tools like Kanban boards and Einstein AI, Lightning Experience enhances user productivity and efficiency.

Cons of Lightning Experience:

  1. Learning Curve: Transitioning from Salesforce Classic to Lightning Experience may require users to undergo a learning curve, as the interface and navigation differ significantly between the two.
  2. Potential Compatibility Issues: Some legacy features and customizations may not be fully supported in Lightning Experience, leading to potential compatibility issues for organizations with complex Salesforce setups.
  3. Integration Challenges: Integrating third-party apps and tools with Lightning Experience may require additional configuration and customization compared to Salesforce Classic.

External Resources for Further Learning

  1. Salesforce Lightning Experience Overview
  2. Trailhead Module: Get Started with Lightning Experience
  3. Salesforce Classic vs Lightning Experience: What’s the Difference?

FAQs: Frequently Asked Questions about Salesforce Classic and Lightning Experience

Q: Can I switch between Salesforce Classic and Lightning Experience?

A: Yes, users can switch between Classic and Lightning Experience based on their preferences and permissions.

Q: Is Lightning Experience available for all Salesforce editions?

A: Lightning Experience is available for most Salesforce editions, but some features may be limited in certain editions.

Q: Can I customize Lightning Experience to match my organization’s branding?

A: Yes, Lightning Experience offers extensive customization options, including branding customization through themes and design settings.

Q: What are the key advantages of Lightning Experience over Salesforce Classic?

A: Lightning Experience offers a modern interface, enhanced customization options, improved performance, and deeper integration capabilities compared to Salesforce Classic.


Salesforce Classic and Lightning Experience cater to different user preferences and business requirements. While Classic may offer familiarity for long-time users, Lightning Experience provides modernization, enhanced features, and improved usability. Consider your organization’s needs, user preferences, and long-term goals to choose the interface that best aligns with your Salesforce implementation strategy. With this comprehensive comparison, you can make an informed decision and maximize the value of your Salesforce investment.