How do I get CSR from Salesforce?

Salesforce, a cornerstone in customer relationship management, places a premium on data security. One crucial aspect of maintaining this security is the ability to generate Certificate Signing Requests (CSRs). In this guide, we will delve into the process of obtaining CSR from Salesforce. Whether you’re a seasoned administrator or a budding developer, understanding this process is essential for securing communication and data exchanges within the Salesforce ecosystem.

Why Obtain CSR from Salesforce?

A Certificate Signing Request is a critical component in establishing secure connections. By obtaining CSR from Salesforce, you initiate a chain of trust, ensuring that the certificates used for secure communication are verified and authenticated. This process is fundamental for securing data transmissions and maintaining the integrity of your Salesforce instance.

Step-by-Step Guide to Obtaining CSR from Salesforce:

Step 1: Log in to Your Salesforce Account

Commence the process by logging into your Salesforce account using administrative credentials.

Step 2: Navigate to Setup

Once logged in, locate the gear icon in the top right corner and select ‘Setup’ from the dropdown menu.

Step 3: Access Certificate and Key Management

Within the Setup menu, leverage the Quick Find box and type ‘Certificate and Key Management.’ Click on the corresponding option to access the Certificate and Key Management settings.

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Step 4: Generate a New Certificate Signing Request

Under the Certificate and Key Management settings, identify the option to ‘Generate Key and CSR.’ Follow the prompts to input the necessary information, including the key size and distinguished name fields, to generate a Certificate Signing Request.

Step 5: Save and Secure the CSR

Once the Certificate Signing Request is generated, ensure that you save and secure the CSR file. This file will be used when obtaining a signed certificate from a Certificate Authority.

Step 6: Submit CSR to Certificate Authority

Take the saved CSR file and submit it to a Certificate Authority of your choice. The Certificate Authority will verify the information and provide you with a signed certificate, establishing the authenticity and trustworthiness of your Salesforce instance.

Step 7: Install the Signed Certificate

Return to Salesforce, navigate to ‘Certificate and Key Management,’ and select ‘Install External Certificate.’ Upload the signed certificate obtained from the Certificate Authority.

Step 8: Activate the Certificate

After installing the signed certificate, activate it within Salesforce by selecting ‘Activate the Certificate.’ Assign the certificate to the appropriate Salesforce services or features, ensuring secure communication channels.

Step 9: Test the Secure Connection

To validate the success of the process, thoroughly test the secure connection. Ensure that secure connections are established, and if applicable, test integrations with external systems.

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External Links for Further Learning:

  1. Salesforce Certificate and Key Management Documentation: Salesforce Certificate and Key Management
  2. Salesforce Security Implementation Guide: Salesforce Security Implementation Guide


Q1: Why do I need to obtain CSR from Salesforce?

Obtaining CSR from Salesforce is crucial for establishing secure communication channels. It initiates the process of obtaining a signed certificate, ensuring the authenticity and trustworthiness of your Salesforce instance.

Q2: Can I use self-signed certificates instead of obtaining CSR from a Certificate Authority?

While self-signed certificates are suitable for testing and development, it is recommended to obtain a signed certificate from a trusted Certificate Authority for production environments to ensure maximum security.

Q3: How long does it take to obtain a signed certificate from a Certificate Authority?

The duration for obtaining a signed certificate can vary depending on the Certificate Authority. It’s advisable to check with the specific Certificate Authority for their processing times.

Q4: Can I obtain CSR from Salesforce for sandbox environments?

Yes, the process of obtaining CSR from Salesforce is applicable to sandbox environments as well. However, consider using self-signed certificates for testing purposes in sandbox environments.

Q5: Are there specific security considerations when handling CSR files?

Yes, CSR files contain sensitive information, and it’s crucial to secure them appropriately. Follow best practices for handling and storing CSR files to prevent unauthorized access.

Q6: Can I revoke a signed certificate obtained from a Certificate Authority?

Yes, if there is a need to revoke a signed certificate, you can contact the Certificate Authority that issued the certificate. They will guide you through the revocation process.

Q7: How often should I update certificates in Salesforce?

Regularly updating certificates is a good security practice. Consider updating certificates when they are about to expire or when security policies change.

Q8: What impact does obtaining CSR have on existing integrations?

Obtaining CSR and installing new certificates can impact existing integrations. It’s crucial to communicate any certificate updates to stakeholders and thoroughly test integrations to ensure a seamless transition.


Obtaining CSR from Salesforce is a pivotal step in fortifying the security of your Salesforce instance. By following the step-by-step guide and exploring external resources and FAQs, you gain a comprehensive understanding of the intricacies involved. Empower your organization with secure communication channels, establish trust with stakeholders, and ensure the integrity of your Salesforce environment in the ever-evolving landscape of data security.