How do I add Salesforce plugin to Outlook 365?

Add Salesforce plugin to Outlook 365: In the fast-paced realm of modern business, the ability to seamlessly integrate and streamline workflows is a key factor in success. Combining Salesforce, a leading customer relationship management (CRM) platform, with Outlook 365 can revolutionize the way you manage communications and customer interactions. This blog post aims to provide a thorough guide on how to add the Salesforce plugin to Outlook 365, offering detailed insights, step-by-step instructions, and valuable external resources to optimize your workflow.

Unveiling the Power of Salesforce Plugin for Outlook:

Before delving into the installation process, it’s crucial to understand why the integration of Salesforce with Outlook is a strategic move for businesses:

  1. Unified Communication Hub:
    • Access Salesforce data seamlessly within Outlook, creating a centralized communication hub.
    • Effortlessly view and update customer information without toggling between platforms.
  2. Productivity Enhancement:
    • Streamline workflows by associating emails and events directly with Salesforce records.
    • Reduce manual data entry by synchronizing contacts, events, and tasks between Salesforce and Outlook.
  3. Real-Time Customer Insights:
    • Stay informed with real-time Salesforce data while composing emails or managing your calendar.
    • Access comprehensive customer insights without leaving the familiar Outlook environment.

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Adding Salesforce Plugin to Outlook 365: A Detailed Walkthrough

Step 1: Verify System Requirements

Before initiating the installation process, it’s essential to confirm that your system meets the necessary requirements. Check for compatibility and ensure that your Salesforce edition supports Outlook integration.

Step 2: Log in to Salesforce and Access Setup

  • Log in to your Salesforce account and navigate to the Setup page.
  • In Setup, locate the “Outlook Integration and Sync” section by entering “Outlook” in the Quick Find box.

Step 3: Enable Outlook Integration

  • Enable Outlook Integration by selecting the “Enable Outlook Integration and Lightning Sync” option.
  • Configure settings such as synchronization preferences and security settings as per your business requirements.

Step 4: Download and Install Salesforce for Outlook

  • Within Salesforce Setup, search for “Outlook” and select the “Download” option.
  • Follow the prompts to download and install the Salesforce for Outlook application.

Step 5: Add Salesforce Plugin to Outlook 365

  • Open Outlook 365 and navigate to the “Store” or “Get Add-ins” option.
  • In the store, search for “Salesforce” and select the Salesforce plugin.
  • Click “Add” or “Install” to seamlessly integrate Salesforce with your Outlook environment.

Step 6: Configure Salesforce Plugin Settings

  • After installation, configure the settings of the Salesforce plugin.
  • Enter your Salesforce credentials and adjust synchronization preferences based on your business needs.

Step 7: Verify Integration

  • Confirm the successful integration by checking for the Salesforce icon within your Outlook interface.
  • Test the functionality by associating emails or events with Salesforce records to ensure seamless interaction.

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External Links and FAQs: Navigating Additional Resources

External Links:

  1. Salesforce Outlook Integration Documentation
  2. Salesforce Lightning for Outlook Setup Guide


Q1: Is Salesforce for Outlook compatible with all editions of Salesforce?

A1: Salesforce for Outlook is compatible with most Salesforce editions, but it’s essential to check the specific compatibility of your edition.

Q2: Can I use Salesforce for Outlook on Mac devices?

A2: Salesforce for Outlook is primarily designed for Windows devices. Mac users may explore alternatives such as Salesforce Inbox.

Q3: How does Salesforce synchronization impact data storage?

A3: Salesforce synchronization utilizes a minimal amount of data storage, with the impact depending on the volume of synchronized data.

Q4: Can I customize the data synchronized between Salesforce and Outlook?

A4: Yes, you have the flexibility to customize synchronization settings in Salesforce Setup to control which data is synchronized.


The process of adding the Salesforce plugin to Outlook 365 is more than just a technical integration; it’s a strategic move to enhance collaboration, streamline workflows, and elevate customer relationship management. By following the comprehensive guide and exploring external resources, businesses can seamlessly integrate Salesforce with Outlook, bringing efficiency and real-time insights to their daily operations. Empower your team, boost productivity, and unlock the full potential of your CRM strategy with the powerful combination of Salesforce and Outlook integration.