Agent Productivity

What is Salesforce Case Management

Shravanthi Surve

Salesforce Case Management emerges as a powerful solution, offering robust functionalities to streamline case handling, improve agent productivity, and enhance ...

How to Set Up a Service Console in Salesforce Classic

Shravanthi Surve

Salesforce Classic’s Service Console is a powerful tool for enhancing customer service and support capabilities. In this detailed guide, we ...